Privacy Policy

PRIVACY POLICY

Last updated: 15 feb 2026

1. Introduction

This Privacy Policy describes how GAGI SA, Viale Castagnola 16, 6900 Lugano, Ticino, Switzerland, registered under UID CHE-112.987.099 ("Company", "we", "us", "our") collects, uses, and protects personal information when you access and use www.gagistore.ch (the "Website").

By using our Website, you agree to the practices described in this Policy.

2. Data Controller

The data controller responsible for processing personal data is:

GAGI SA
Viale Castagnola 16
6900 Lugano
Switzerland
Email: info@gagistore.ch
Phone: +41 79 570 00 77

3. Personal Data We Collect

We may collect and process the following categories of data:

3.1 Information You Provide

Full name
Billing and shipping address
Email address
Telephone number
Company name (if applicable)
Order details
Communication content

3.2 Payment Information

All payments are processed securely through Shopify Payments. We do not store full credit card details. Payment providers may process:

Card number
Expiration date
Security codes
Transaction details

3.3 Automatically Collected Data

IP address
Device type
Browser information
Operating system
Cookies and tracking data
Usage behavior on the Website

4. Purpose of Processing

We process personal data for the following purposes:

Order processing and fulfillment
Shipping and logistics coordination
Customer support
Fraud prevention and risk management
Legal compliance (tax, accounting obligations)
Marketing communications (if consent is provided)
Website performance improvement

5. Legal Basis for Processing

We process personal data based on:

Contractual necessity (order fulfillment)
Legal obligations under Swiss law
Legitimate business interests
Consent (where required)
GDPR (where applicable for EU customers)
Swiss FADP (revDSG 2023)

6. Data Retention

We retain personal data only as long as necessary to:

Fulfill contractual obligations
Comply with legal and tax regulations
Resolve disputes
Enforce agreements

Order-related data may be retained for up to 10 years in accordance with Swiss commercial law.

7. Data Sharing

We may share data with:

Shopify Inc. (ecommerce platform provider)
Payment processors (Shopify Payments)
Shipping and logistics providers
IT service providers
Legal and tax advisors
Authorities if legally required

We do not sell personal data.

8. International Transfers

Data may be transferred outside Switzerland or the EU through Shopify infrastructure. Appropriate safeguards are implemented in accordance with Swiss and EU regulations.