Terms of service

Last updated: 15 feb 2026

1. Introduction

These Terms & Conditions ("Terms") govern the use of the website www.gagistore.ch (the "Website") and all purchases made through it.

The Website is operated by:

GAGI SA
Viale Castagnola 16
6900 Lugano
Ticino, Switzerland
UID: CHE-112.987.099
Email: info@gagistore.ch
Phone: +41 79 570 00 77

By accessing the Website or placing an order, you agree to be bound by these Terms.

2. Scope of Application

These Terms apply to:

Individual consumers (B2C)
Business customers (B2B)

Where the customer acts in a commercial or professional capacity, specific B2B clauses apply and prevail over consumer provisions where legally permitted.

3. Products and Business Model

GAGI SA sells professional cleaning products and related equipment.

Certain products may be supplied through a dropshipping model, meaning goods may be shipped directly from third-party suppliers or international warehouses.

By placing an order, you acknowledge and accept this supply model.

4. Orders and Acceptance

An order becomes binding only after payment confirmation.

GAGI SA reserves the right to:

Refuse or cancel orders at its discretion
Limit quantities
Cancel suspicious or fraudulent transactions
Correct pricing errors

In case of cancellation after payment, a full refund will be issued.

5. Pricing and Payment

All prices are displayed in CHF unless otherwise stated.

Payments are processed securely via Shopify Payments.

GAGI SA does not store full credit card information.

We reserve the right to modify prices without prior notice.

6. Delivery and Shipping

Estimated delivery time: 7–12 business days.

Delivery times are indicative and not guaranteed.

Delays may occur due to:

International logistics
Customs clearance
Carrier disruptions
Force majeure events

Customers are responsible for providing accurate shipping details.

Customs duties, import taxes, or local charges (if applicable) are the sole responsibility of the customer.

7. Inspection and Acceptance

Customers must inspect goods immediately upon receipt.

Any defects, damages, or discrepancies must be reported in writing within 7 calendar days.

Failure to notify within this period constitutes full acceptance of the goods.

For B2B customers, the inspection obligation is strict and immediate.

8. Returns and Refunds

Returns are accepted within 7 calendar days from delivery.

Conditions:

Product must be unused
Original packaging must be intact
Proof of purchase required

Return shipping costs are borne entirely by the customer.

Refunds are processed within 7 business days after inspection and approval.

GAGI SA reserves the right to refuse returns not meeting these conditions.

9. Dropshipping Disclaimer

Certain products may be fulfilled by third-party suppliers.

GAGI SA does not manufacture all products directly.

We are not liable for:

Minor packaging differences
Non-material variations in product appearance
Delays beyond reasonable control
Customs-related delays
Carrier-related disruptions

We carefully select suppliers but cannot control third-party operational processes.

10. Limitation of Liability

To the fullest extent permitted by Swiss law:

GAGI SA shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Business interruption
Loss of revenue
Third-party claims
Loss of data

Total liability shall not exceed the purchase price of the specific order giving rise to the claim.

11. B2B Specific Provisions

For customers acting in a professional or commercial capacity:

Consumer protection regulations may not apply.
Withdrawal rights are excluded unless expressly agreed in writing.
Warranty claims must be submitted within 7 days.
No implied warranties of merchantability or fitness for a particular purpose are provided beyond mandatory statutory provisions.
The customer assumes full responsibility for commercial resale or redistribution.